Security & Authentication
Microsoft Entra ID
Single sign-on with your existing Microsoft tenant. No separate passwords to manage.
Tenant Restrictions
Limit access to specific Microsoft tenants. Control exactly who can access your helpdesk.
Domain Allowlists
Restrict ticket submission to approved email domains for enhanced security.
Ticket Management
Email-to-Ticket
Automatically create tickets from incoming emails via Microsoft Graph API integration.
Categories & Tags
Organize tickets with custom categories, tags, and priority levels for easy filtering.
File Attachments
Upload screenshots, logs, and documents directly to tickets for faster resolution.
Internal Notes
Add private notes visible only to agents for collaboration and context sharing.
Activity Timeline
Complete history of all ticket actions, status changes, and communications.
Agent Assignment
Assign tickets to specific agents or teams with workload visibility.
SLA & Automation
SLA Policies
Define response and resolution targets based on priority, category, or customer.
Escalation Rules
Automatic escalation when SLA breaches are imminent. Never miss a deadline.
Workflow Automation
Auto-assign, auto-tag, and auto-respond based on ticket content and rules.
Knowledge Base
Article Management
Create, organize, and publish help articles with rich text formatting.
Full-Text Search
Powerful search across all articles to quickly find relevant solutions.
Version History
Track changes with full version history and rollback capability.
Self-Hosted Deployment
Your Infrastructure
Deploy on your own servers, cloud, or on-premises. Full control over your environment.
Data Sovereignty
Your data never leaves your servers. Meet compliance requirements with ease.
Docker Ready
Easy deployment with Docker and Docker Compose. Get running in minutes.
