Agreement to Terms
By accessing or using DAS Desk, you agree to be bound by these Terms of Service. DAS Desk is a self-hosted helpdesk solution provided to your organization. Your use of the software is also subject to any additional policies established by your organization's administrator.
Description of Service
DAS Desk is a self-hosted IT helpdesk and ticket management system that provides:
- Support ticket creation, tracking, and management
- Email-to-ticket conversion via Microsoft Graph API integration
- User authentication through Microsoft Entra ID
- SLA tracking and management
- Knowledge base functionality
- Workflow automation and ticket routing
User Responsibilities
- Provide accurate information when creating tickets
- Use the system only for legitimate support purposes
- Maintain the confidentiality of your account credentials
- Not attempt to access tickets or data outside your authorized scope
- Comply with your organization's acceptable use policies
Acceptable Use
You may not use DAS Desk to:
- Submit false, misleading, or spam ticket requests
- Harass, abuse, or threaten support agents or other users
- Attempt to gain unauthorized access to the system
- Upload malicious files, code, or content
- Interfere with or disrupt the service
Self-Hosted Deployment
Your organization is responsible for:
- Hosting and maintaining the DAS Desk infrastructure
- Implementing appropriate security measures
- Regular backups and disaster recovery procedures
- Compliance with applicable data protection regulations
Limitation of Liability
To the maximum extent permitted by law, DAS Desk and its contributors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use or inability to use the service.
Contact
For questions about these terms, contact your organization's IT administrator or visit our contact page.