Overview
DAS Desk is a self-hosted helpdesk solution. This privacy policy explains how your data is handled when using DAS Desk. Because DAS Desk is self-hosted, your organization maintains full control over all data collected and stored within the system.
Data Collection
DAS Desk collects and processes the following types of data:
- User Account Information: Name, email address, and profile information obtained through Microsoft Entra ID authentication.
- Support Tickets: Ticket content, descriptions, attachments, comments, and associated metadata.
- Email Data: Emails processed through Microsoft Graph API integration for automatic ticket creation.
- Activity Logs: System logs including login events, ticket actions, and administrative changes.
Data Storage & Security
As a self-hosted solution, all DAS Desk data is stored on infrastructure controlled by your organization:
- Your data never leaves your organization's servers
- You maintain complete control over data retention and deletion policies
- Security measures are implemented and managed by your IT team
- Backups and disaster recovery are handled according to your organization's policies
Third-Party Services
- Microsoft Entra ID: Used for user authentication and identity management.
- Microsoft Graph API: Used for email integration to enable automatic ticket creation.
Your Rights
- Right to access your personal data stored in the system
- Right to request correction of inaccurate data
- Right to request deletion of your data
- Right to export your ticket history and associated data
Contact
For questions about this privacy policy, contact your organization's IT administrator or visit our contact page.